抄録
Maintaining and improving customer satisfaction is one of the key challenges in revitalizing regional public transport. In this paper, we investigated and analyzed the satisfaction level of community bus customers at Imizu City in Toyama Prefecture. From the results of factor analysis and clustering, the characteristics of clusters with high satisfaction and those with low satisfaction were clarified. In addition, we examined a method to improve customer satisfaction from the relationship between satisfaction and operational characteristics.
| 寄稿の翻訳タイトル | Analysis of the Relationship Between Customer Satisfaction of Community Bus and Operational Characteristics |
|---|---|
| 本文言語 | 日本 |
| ページ（範囲） | 931-932 |
| ページ数 | 2 |
| ジャーナル | IEEJ Transactions on Electronics, Information and Systems |
| 巻 | 142 |
| 号 | 8 |
| DOI | |
| 出版ステータス | 出版済み - 2022 |
キーワード
- Gaussian mixture model
- factor analysis
- public transportation
- satisfaction
ASJC Scopus 主題領域
- 電子工学および電気工学
